Frequently Asked Questions
Created in 2018, Fino Footwear is a brand dedicated to creating premier footwear at affordable prices. At Fino Footwear we offer 100% handmade shoes that are uniquely designed in Liverpool and manufactured in Portugal. Using Nubuck leather to produce a suede like surface that is resistant to wear, we ensure that each pair of trainers are crafted with extra care to ensure complete client satisfaction. We are passionate about providing high class style at low cost prices offering; quality, style and comfort to all.
We advise our customers to order their shoes one UK size lower than they would usually be. For example if you would usually purchase a size UK 8 in shoes, we would recommend purchasing a size UK 7 in Fino Footwear.
Don’t worry if you order the wrong size, you can exchange your order easily for a size that suits you better.
Fino Footwear offer international delivery however there will be an additional charge for this based on the country the order is placed from. You will have a fully tracked order and the order number will be provided to you. For more information on international shipping please contact our customer service at help@finofootwear.co.uk.
YES! Fino Footwear have big plans regarding new styles. Any updates regarding new styles will be posted on our website and social media accounts.
We offer our footwear in sizes UK 6 – UK 11. However we always advise our customers to purchase one UK size smaller than usual.
Unfortunately, no our shoes do not come in half sizes. However we would be happy to exchange the item for you if you have any issues with sizes.
At Fino Footwear we do our best to get your order to you as quickly as possible. We operate fast and try to process all orders so that they are dispatched on the same date as the purchase is made. As a result of this, unfortunately orders that have already been placed cannot be cancelled.
Managing Your Account
Account management is made easy here at Fino Footwear, when you log into your account you have your own personalised dashboard where you can view your recent orders, manage your shipping and billing addresses, and edit your password and account details.
Your Fino Footwear account is secured with your own personal password that can be updated at any point.
Your recent orders can be viewed in the dashboard as soon as you log into your Fino Footwear account.
Not to worry, your payment methods can be easily updated via the my account section on the Fino Footwear website. Just log into your account and navigate to the relevant section.